Last updated: October 29, 2026
This policy explains how cancellations and refunds work for services purchased from Spleen Digital LLC ("we", "us"). It forms part of our Terms & Conditions.
If you cancel before we start work on your order, we refund 100% of the amount paid.
For monthly services (Paid Advertising Management, Ad Creative Production), if you are not satisfied you may request a full refund of your first monthly fee within 14 days of payment.
Monthly services renew automatically each month. You can cancel at any time by writing to info@spleendigital.com. Cancellation takes effect at the end of the current billing period and no further charges are made. Fees for billing periods already started are not refundable, except as described in section 2.
For one-time projects (Marketing Audit, Landing Page & Funnel), if you cancel after work has started we refund the part of the price that corresponds to work not yet performed, based on the milestones in your proposal. Delivered work is not refundable.
Advertising spend is paid by the client directly to the advertising platforms (for example Meta or Google) and is never collected or refunded by us.
Our services are intended for businesses. If you are nevertheless a consumer, nothing in this policy limits any mandatory rights you have under the law of your country of residence, including any statutory right of withdrawal.
Email info@spleendigital.com with your company name, invoice number and the reason for the request. We answer within 2 business days. Approved refunds are issued to the original payment method within 10 business days. Your bank may need additional time to show the credit.
Please contact us before opening a dispute with your bank or card issuer. Most issues can be solved quickly by email.
Spleen Digital